Cancellation Policy

Canceling A Web Plan

Signed-in users with a Stripe customer record can manage or cancel their Survey Alert web subscription from the Billing page. Stripe may continue access through the paid billing period unless the plan is ended immediately by support.

After Cancellation

When a subscription ends, the account may return to free access. Any account records needed for security, billing, moderation, legal compliance, or abuse prevention may be retained as described in the Privacy Policy.

Account Deletion

Canceling billing does not always delete the account. To delete an account, use the account deletion page or contact support.

Go to account deletion

One-Time Custom Citation Reports

Custom Citation Reports have no recurring billing and no subscription to cancel. Canceling an app subscription does not cancel or extend the purchased report’s 12-month access period.

For an accidental report purchase or a verified billing, delivery, or access problem, request a case-by-case review under the refund policy. Account deletion is a separate action; contact support about its effect on purchase and required records.

Contact

Send cancellation questions to support@signalcoreiq.com.