Launch Terms
Terms of Service
Effective June 1, 2026
Professional Use
Survey Alert is built for skilled nursing facility administrators, directors of nursing, operators, and related compliance teams. Use the service for operational awareness and preparation, not as a substitute for legal advice, clinical judgment, CMS guidance, or official survey agency communications.
Data And Status Labels
Survey Alert aggregates public CMS and Medicare.gov Care Compare inspection information. Complaint fast alerts reflect recent Care Compare observations in a 90-day window. Standard survey history is reconciled against CMS Provider Data Catalog sources on a monthly cadence and shown in a 15-month window.
Labels such as Care Compare observed, CMS confirmation pending, and CMS confirmed describe the source status available to Survey Alert. They do not represent a government endorsement, final legal determination, or complete survey record.
Scout Reports Acceptable Use
Scout Reports are for practical, survey-related context that could help another care team prepare. Do not submit PHI, resident names, staff names, contact information, room numbers, medical-record details, accusations, profanity, threats, discriminatory or derogatory language, spam, or promotional content.
SignalCoreIQ may review, edit, reject, remove, or limit Scout Reports that do not meet these rules or that create safety, privacy, quality, or abuse concerns. Your first approved Scout Report may qualify for the launch contribution reward described in the app; later approved reports may build reputation but do not create additional free-month rewards unless we say otherwise in writing.
Accounts And Access
You are responsible for keeping your account credentials secure and for using access only for facilities, teams, or regions you are authorized to monitor. Do not attempt to bypass paywalls, entitlements, rate limits, moderation, or administrative controls.
Billing, Cancellation, And Refunds
Survey Alert web subscriptions are managed through Stripe. You can review plan status, start checkout, or open Stripe billing management from the Billing page. Cancellation and refund details are available in the linked policies.
No Official Partnership
Survey Alert is independently operated by SignalCoreIQ. It is not operated by, endorsed by, or formally partnered with CMS, Medicare.gov, Care Compare, or any state survey agency.
Contact
Questions about these terms can be sent to support@signalcoreiq.com.