Survey Alert Policies
Terms of Service
Effective October 15, 2026
Professional Use
Survey Alert is built for skilled nursing facility administrators, directors of nursing, operators, and related compliance teams. Use the service for operational awareness and preparation, not as a substitute for legal advice, clinical judgment, CMS guidance, or official survey agency communications.
Data And Status Labels
Survey Alert aggregates public CMS and Medicare.gov Care Compare inspection information. Complaint fast alerts reflect recent Care Compare observations in a 90-day window. Standard survey history is reconciled against CMS Provider Data Catalog sources on a monthly cadence and shown in a 15-month window.
Labels such as Care Compare observed, CMS confirmation pending, and CMS confirmed describe the source status available to Survey Alert. They do not represent a government endorsement, final legal determination, or complete survey record.
Scout Reports Acceptable Use
Scout Reports are for practical, survey-related context that could help another care team prepare. Do not submit PHI, resident names, staff names, contact information, room numbers, medical-record details, accusations, profanity, threats, discriminatory or derogatory language, spam, or promotional content.
SignalCoreIQ may review, edit, reject, remove, or limit Scout Reports that do not meet these rules or that create safety, privacy, quality, or abuse concerns. Approved Scout Reports may help build contribution history, but they do not create billing credits in the free access model unless we say otherwise in writing.
Published Scout Reports are anonymous to other operators and are shown as nearby context rather than exact public posting locations. SignalCoreIQ still keeps internal account, facility, moderation, and audit records for review, abuse prevention, support, and contribution history.
Operator Intel, including anonymous nearby Scout Reports and Operator Questions, follows the same 25-mile access boundary measured from your home facility. Operator Questions and answers must use the same moderation, anonymity, and location-protection rules when available.
Accounts And Access
You are responsible for keeping your account credentials secure and for using app access within your account’s geographic entitlements. Free app access is within 25 miles of your home facility; approved regional or custom access follows its agreed coverage. These app boundaries do not limit the area selected for a Custom Citation Report. Do not attempt to bypass geographic entitlements, rate limits, moderation, or administrative controls.
Billing, Cancellation, And Refunds
Survey Alert web subscriptions are managed through Stripe. You can review plan status, start checkout, or open Stripe billing management from the Billing page. Cancellation and refund details are available in the linked policies.
No Official Partnership
Survey Alert is independently operated by SignalCoreIQ. It is not operated by, endorsed by, or formally partnered with CMS, Medicare.gov, Care Compare, or any state survey agency.
Custom Citation Reports
Custom Citation Reports are one-time purchases, separate from app subscriptions. Reports with sufficient coverage cost $9.99 plus applicable tax and include an analysis PDF and complete tag data CSV. Tax is calculated from the buyer’s billing address. The builder shows coverage before purchase. Areas with insufficient coverage receive a free limited counts summary and cannot check out.
One Survey Alert account can access the app and purchased reports as applicable. Guest purchasers can use the checkout email to access their report and connect it to their account. Keep credentials and temporary access links private.
Purchased reports remain tied to their original area, selections, and CMS source edition. Reopening and downloading the purchased files are free during the 12-month access period. New data editions and different report selections require a separate purchase. A report purchase does not subscribe you to app alerts.
Reports summarize published CMS standard health-inspection records within the stated inspection window; complaint-only citations are excluded. Publication can lag inspections, and source files retain the last three inspection cycles. Reports do not establish complete inspection history, current compliance, causation, or predicted survey outcomes. Small samples and unavailable comparisons are identified.
The checkout total is shown before payment. Refund requests are reviewed under our refund policy. After access expires, report files remain private while a separate deletion schedule is reviewed; expiration does not promise deletion or restored access.
Contact
Questions about these terms can be sent to support@signalcoreiq.com.